Customer Service Rep.

Full Time

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ABOUT THE JOB

A CSR is responsible for engaging with customers on behalf of TEKNOGRID. The duties of this position include answering phone calls, emails, participating in meetings, and maintaining expert knowledge about our company products or services to best help customers.

RESPONSIBILITIES

A Customer Service Representative must support internal and external customers. The primary responsibility covers tasks, such as:

Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still happy with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions

QUALIFICATIONS

Ability in troubleshooting and multi-tasking
Impeccable phone etiquette
Ability to work, meet deadlines, and create high quality deliverables with minimal supervision in a fast-paced environment.
Experience with MS Excel, MS Word, and MS Outlook.
Excellent communications, interpersonal, presentation skills, and the ability to work on complex technical problems.

PREFERRED QUALIFICATIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

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